General Terms and Conditions of Sale
These General Terms and Conditions of Sale ("GTC") govern individual subscriptions (B2C) and professional licenses (B2B) for the Immersio service, published by AL Technologies, 50 avenue des Champs-Élysées, 75008 Paris (SIRET 982 128 720 00017).
1. Scope
- B2C: monthly subscriptions purchased by individuals (consumers) on
app-immersio.altechnologies.fr. - B2B: licenses purchased by professionals (companies, training organizations, independent trainers).
2. Plans and Pricing (B2C)
Three subscription plans are offered (Discovery, Essential, Expert). Current prices are displayed on the Subscriptions page. Prices are shown inclusive of VAT for consumers residing in France.
3. Subscription and Payment
Payment is made online by credit card via our service provider Stripe. Payment data is transmitted directly to Stripe and is not stored by AL Technologies. An invoice is sent by email following each charge.
The B2C subscription is automatically renewed each month until the user cancels. Cancellation takes effect at the end of the current period (no prorating).
4. Right of Withdrawal (B2C)
In accordance with article L.221-28 13° of the Consumer Code, the 14-day right of withdrawal does not apply to digital content supplied on an intangible medium where execution has commenced after express user consent and express waiver of the right of withdrawal.
By subscribing and immediately accessing scenarios, the user expressly acknowledges requesting immediate service execution and waiving the right of withdrawal. In the absence of content access, the right of withdrawal applies for 14 days.
5. Cancellation (B2C)
- The user may cancel their subscription at any time from their personal account, at no cost and without justification.
- Access to the service is maintained until the end of the paid period.
- No refund is due for the current period, except as required by applicable law.
6. B2B Licenses
B2B licenses are offered in the following forms:
- SCORM/xAPI License: integration into a third-party LMS via downloadable package.
- Embed License: integration as an iframe in the client's portal.
- Mixed License: both modes above.
The license is assigned by name or limited to a maximum number of learners, for one or more scenarios specified at the time of order, and for a specified duration. The precise terms (number of learners, scenarios, duration, price) are defined in the purchase order or invoice.
7. B2B Financial Terms
B2B licenses are paid in full at order (credit card via Stripe) or by invoice (bank transfer at net 30 days). Any payment delay results in, after formal notice, the application of interest at the legal rate increased by 10 percentage points and a fixed recovery fee of €40 (article L.441-10 of the Commercial Code).
8. Warranties and Support
The Publisher warrants that the service conforms to its published description. In case of malfunction, support can be reached at privacy@altechnologies.fr. Warranties of fitness for a particular use not explicitly provided for are excluded.
9. Force Majeure
The Publisher shall not be liable for non-performance resulting from force majeure as defined in article 1218 of the Civil Code (including: major third-party infrastructure outages, large-scale cyberattacks, health crisis affecting operations).
10. Personal Data
The processing of personal data is governed by the Privacy Policy. For B2B licenses, a Data Processing Agreement (DPA) may be established upon request sent to privacy@altechnologies.fr.
11. Applicable Law and Jurisdiction
These GTC are governed by French law. Any dispute shall be submitted to the competent French courts, subject to mandatory consumer protection provisions.